Returns

We try to ensure the shortest possible delivery time. In order to be able to offer you a fast delivery service, many orders will go into preparation within hours. This means that unfortunately it is not always possible to cancel your order.

Expenses are incurred once an order is placed with us and this includes artwork production, ordering of materials and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled, Aurbi Limited (www.aurbi.co.uk or www.aurbilimited.com) reserves the right to charge for artwork fees, restocking costs and any other expenses incurred between the time we received your payment and the cancellation request was received.

Our goal is 100% customer satisfaction, so if you are unhappy with your order please contact us. As we provide personalised goods, we cannot accept returns unless we have made a mistake or the garments are faulty. Please be aware The Distance Selling Regulations Act of 2000 does not apply to “personalised goods or goods made to a consumer’s specification”.

Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size. For example, a medium size produced by Russell may differ to a medium size produced by Anvil or Regatta. On every product there is sizing information available for that item or products by that company. To assist you, this information is provided under the ‘Size Information’ tab, just at the bottom, next to product description tab on product page.

This will give you the information you need to make a decision on the sizes you wish to order. Once a garment is personalised we cannot accept returns based on size issues.

All personalised items from Aurbi Limited are made to order; this includes items purchased from our “pre-designed” section or items purchased through personalised online section within the website.

Blank products purchased from our online store can be returned to us within 14 days of delivery for a refund of the cost of the item. Blank products which are ordered to be personalised cannot be returned. Please contact customer services with your order number if you would like to return blank items and they will provide further instructions. Please note: Return cost is to be paid by the customer unless the product is faulty.

Refund takes between 7-10 working days to process once the item is received back by us.

We are here to assist you.

If you have any other delivery, returns, refund, sales related questions, simply contact our friendly UK based support team who will be happy to answer any questions you have.