FAQs

First select the garment from our catalogue and then select colour & size you would like to order. Each item’s price is visible on the product page within our catalogue. Please note down your chosen items SKU code, colour and size.

Send all this information with your design via email and we shall get back to you with the price. Please note; if you would like to order less than £250 worth of products for Embroidery, then additional setup charges of £24.95 would be added to your order.

Yes, first select the garment and then select colour & size you would like to order from our catalogue.  Send us an email with your requirement of sizes and colours with SKU code of the garment and quantity you would like to order. We will send you the invoice to confirm. Once paid, your items would be delivered as soon as possible. We shall keep you posted with progress of the order.

If you place few orders and have a single delivery address for all of them then we can combine your orders  provided you contact us before your first order is picked and packed. So, you can place multiple orders without incurring multiple delivery charges. We will try our best to save you multiple delivery charges however our decision is final in this matter.

Our order process is designed to make it as fast and easy as possible to position your design on multiple items at the same time. As such, products are grouped together by product type, size and colour. If you need different designs on exactly the same products, you should add/select separate items. First complete the 1st item, customise it, add it in basket and then click continue shopping to start the new design on the same product, its size and colour.

Yes, once you have paid the setup charge for your customisation, you will automatically not be charged it again for the same design and size on any subsequent orders. If you select same design,  but with different colours or different size, then it will be charged extra. From time to time we run promotions where these charges are discounted or waived off.

Unlike other personalised clothing websites, which may only offer a dozen products, at Aurbi Limited we offer hundreds of different clothing items and we often increase our range with quality new items. As such, it’s not practical or possible for us to professionally photograph every product front, back, left and right, in every colour, for our online product preview.

What we try to provide instead is, just a main front preview image for each product type (and its available colours in dummy product images sometimes). Other views i.e. back, left and right sleeve etc would be in a dummy image. Once order is placed, we get all the information from you e.g. SKU, product colour and size and this helps us prepare your order accurately.

Remember, the online preview is just a quick visualisation of what your final product will look like; our expert team check every order to ensure it looks great when customised.

We send a proof for all embroidered customisations (both logos and text) but for printed logos only on large orders (orders with more than 25 pieces or more than £125 in value). We do not send any proofs for printed text designs or Vinyl designs of any kind.

You will be sent an email after you place the order. We then send another email soon afterwards (normally within 48-72 hours) with a proof file of your design attached. You will need to click the link in this email or reply to the email to approve your proof before we can complete your order. A proof is only sent the first time you order a customisation; for subsequent orders with same design and size, we will just produce the garment using your previous approved design. Ofcourse, we would always be happy to assist you in every possible manner to fulfil your order.

Standard Delivery is free on all orders over £50 (excluding set up, designing or delivery charges).

A small charge of £3.99 for 3 to 5 day delivery & £5.99 for 2 to 3  days delivery is added to orders for shipping to mainland UK.

Delivery time scale start from the day your order is ready for dispatch not from the date of order. We currently use various courier companies to send items but do provide you with tracking info wherever applicable.

If your order is worth £250 or more, we offer free logo setup. For embroidery, single item order can be quite costly. We have to add setup charge of £24.95 towards each order. This setup charge is per order not per item. To simplify here are two examples:

1. If a customer only orders 1 (one) item priced at £5 and adds embroidery design costing £7, the cost for them would be : £5+£7+£24.95=£36.95 excluding delivery. This way each garment would cost the customer £36.95 excluding delivery.
2. If a customer orders 10 item priced at £5 and adds embroidery design costing £7, the cost for them would be : £50(10x£5)+£70(10x£7)+£24.95=£144.95 in total excluding delivery. This way each garment would cost customer £14.49 (£144.95/10) excluding delivery.

If your order is worth £250 or more, we offer free logo setup.

For Vinyl prints, each colour is charged separately. If you have an artwork which involves two colours or more, each colour is charged individually. These charges are on top of garment price and exclude delivery fee. Please get in touch for more information.

For embroidery we can accept most formats including pdf, .eps, jpeg, tiff or cdr you can direct us to your website or send a letterhead. For screen printing, to avoid additional artwork charges, we require an .eps tiff or ai file. We prefer high resolution images to provide you great product.

Yes we do.

Please note that single garment embroidery can become expensive with setup cost (Normally £24.95) in addition to embroidery cost. Setup as well as embroidery prices depend on the complexity and size of design therefore we request you to send your design for accurate quote.

For further information on this, please read ‘what does your free logo service means’ above.

From time to time we run special promotions and we offer better quantity discounts as well but only one discount can be applied at any one point. Our system would check the discount amount and apply the higher discount automatically to give you more benefit.

We reserve the right to refuse any discount or promotion and withdraw these at any time without prior notice.